Thursday, September 17, 2009, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.
SPEAKER: Katrina Pugh, Align Consulting
TOPIC: You are a consultant or KM practitioner and you’re tired of seeing good knowledge go to waste. The fault is not the quality of the knowledge, but how (and with whom) you elicit it. The Facilitated Knowledge Elicitation approach combines learning principles, like involvement and ownership, with business priorities to surface valued tacit knowledge and get it into circulation. We will discuss two recent case studies (Energy and Healthcare), and engage in a lively discussion about audience members’ own experiences with knowledge-elicitation. PRESENTATION SLIDES
BIOGRAPHY: President of AlignConsulting, Katrina (Kate) Pugh has extensive management consulting and industry experience in the IT, healthcare, energy, and financial services sectors. Kate specializes in business strategy, knowledge-based transformation, and multi-stakeholder alignment, and served in Knowledge Management leadership with IBM, Fidelity, JPMorganChase, and Intel Corporation. Kate has an MS/MBA in from the MIT Sloan School of Management, a BA in Economics from Williams College, and is a trained project manager, facilitator, mediator and LEAN Six Sigma Black Belt.
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