Tag Archive for 'Business Processes'

Technology Strains and Stressors for IT and Knowledge Leaders: A Joint meeting of the Boston KM Forum and Boston SIKM

Thursday, March 22, 4:00 - 6:00 p.m., Just this month we are meeting on the 4th Thursday instead of the 3rd Thursday of the month. Back to normal on April 19th.
Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Panel from SIKM Boston and Boston KM Forum will contribute and lead the discussion.

TOPIC: We’re entering into a world of BYOD — ‘bring your own device,’ as KM leader Jack Vinson puts it — and this is putting strains on the IT and knowledge leaders. At the same time, it is opening the door to easier communications from many locations, and helping extend the digital workplace for many employees needing to work at a factory, from an airport, or from home. BYOD has a sister, BYOA — ‘bring your own app.’ The explosion of applications that are easy to use, almost free, and meet many basic collaboration and knowledge-sharing needs is putting even more pressure on IT and knowledge leaders.

What do BYOD and BYOA mean for your team’s responsibilities, your community’s boundaries, your quality and management, and the engagement of your employees?”

Notes from SIKM Jam Session: Discussion of Topic

Background Content:

BYOD puts pressure on content management, by Adam Riglian, News 3/15/12

From APQC’s 2011 annual mtg. & article from KnowledgeCompass, How Mobile Devices Are Changing Knowledge Management

Synergy: Mobile Devices and Knowledge Management, Kevin M. O’Sullivan 6/2011

Sorting Reality from “Truthiness”
Video of the symposium is posted on the Berkman Center’s site.

Kanaracus, Chris. IBM CIO Discusses Big Blue’s BYOD Strategy IDG News Service (Boston Bureau), March 26, 2012

Kaneshige, Tom. The BYOD Troubleshoot: Security and Cost-Savings. CIO, Narch 30, 2012. 3p.
Lagunas, Kyle. BYOD or Bust: Survey Results Report. Software Advice, March 28, 2012

BIOGRAPHY: A panel of leaders from SIKM and Boston KM Forum will explore the topic and lead the dialogue about this challenging topic.

PLEASE PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts. If you then make a decision not to attend, please use the registration link and note in the comments field that you will not attend.

NOTE: The registration page has changed and you will be directed to another site where the registration form resides. It is now hosted by lwmtechnology.com and is legitimate.

Registration Form for Thursday

Registration Comments (Cost, time, meeting format)

Where is the “Knowledge” for the Knowledge Worker?

Thursday, September 15, 2011, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

Speaker: Carl Ascenzo, CEO & Consultant, Ascention Consulting

BIOGRAPHY: Carl Ascenzo has been successfully leading IT organizations for over 20 years.  He brings a unique, comprehensive perspective based on his diverse experience, including commercial and internal software development, data center operations, being a chief information officer, leading a professional services P&L practice, and as a board member and investor.  Previously, he was Senior Vice President and Chief Information Officer at Blue Cross Blue Shield of Massachusetts.  Prior to to that he was a Partner/Principal with PricewaterhouseCoopers and a Vice President with Aetna, Inc.

TOPIC: When defining knowledge essentials for the knowledge worker, Carl Ascenzo will focus on the challenges to optimizing structural capital, including knowledge and business practices. These he views as critical for improved business operations performance. The need for new knowledge is unrelenting and constant. Key elements of the presentation will be a discussion of the pressures of new technologies and also offer several areas of Business Practice Guidance. Wrapping up the program will be case studies in banking and health insurance. PRESENTATION

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts. NOTE: The registration page has changed and you will be directed to another site where the registration form resides. It is now hosted by lwmtechnology.com and is legitimate.

Registration Form for Thursday

Registration Comments (Cost, time, meeting format)

Strategic Initiatives and Social Media: An Interview with Carol Rozwell

Thursday, May 19, 2011, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Carol Rozwell, Vice President and Distinguished Analyst, Gartner, Boston, Massachusetts

TOPIC: Social Media and Social Networks have been a focus of increasing significance for enterprises over the past five years. Originally viewed as a new means of collaborating on specific business activities, the tools have morphed to support even the most casual and limited communications “bites.” With the technology as a moving target and workers pressed to adapt rapidly to changing business environments, the pressure to adopt can be daunting.

What is an organization to do? How does one top analyst in the field get the troops marching in a cohesive and productive direction?

In this session, you will meet Carol Rozwell, a long time contributor to the Boston KM Forum, learn more about her own background and how she guides her clients to meet new technologies without foregoing good business practices.

BIOGRAPHY: Carol Rozwell is a vice president and distinguished analyst on the content, collaboration and social team. Ms. Rozwell explores social business strategy, including social media, social networks and collaborative communities. Prior to her current assignment, Ms. Rozwell focused her research on technology and standards for R&D productivity in the pharmaceutical industry.

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

Registration Form for Thursday

Registration Comments (Cost, time, meeting format)

Knowledge; Prompting Sharing Anyhow or Anywhere

Friday, March 4, 2011 at 7:30 - 9:30 a.m. Rebecca’s Cafe at Reservoir Place, Trapelo Road, Waltham.

TOPIC:  KM facilitators, champions, and followers often lapse into discussion and debates about the need for better collaboration, the need to share what we know, technical tools and the use of incentives. You are probably “in the loop” when it comes to areas where you are an expert or have a key role.

  • What are you observing about how others in that loop share what they know?
  • What gets shared and what has to be drawn out by stealth?
  • Have you seen failures in planning, process and execution of key activities because a sharing mechanism failed to deliver?
  • What are the successes or positive activities that delivered meaningful knowledge in your community of practice?

Bring experiences from both professional and extra-curricular engagements to this story-telling roundtable.

Registration Form for Friday Only

Registration Details (Cost, logistics, etc.)

Meeting Notes and Readings

Taking Twitter to the Next Level

Thursday, May 20, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Rachel Levy,  Marketing and Social Media Consultant, Rachel Levy Consulting

TOPIC: If you’ve been using Twitter for a little while, but want to take it to the next level, this presentation is for you!  Rachel will cover these topics, with plenty of time for questions throughout the presentation:
•    Twitter’s external applications
•    Growing your following
•    Syndicating you tweets outside of Twitter
•    Managing your time on Twitter
•    Twitter success stories
•    Twitter lists

PRESENTATION

READINGS and Other Links:

Catone, Josh. Twitter for Beginners: 5 Steps for Better Tweeting. Mashable; the social media guide, 07/20/2009, 2p.
Ferraro, Nicole. Twitter Tests Business Toolkit by Nicole Ferraro on Internet Evolution, 5/11/2010
Lynch, C.G. How and Why to Launch a Business Presence on Twitter. CIO, 03/12/2009, 1p.
Miller, Claire Cain. Twitter Serves Up Ideas From Its Followers. NY Times, 10/26/2009, 2p.

To Cross-post or not to cross-post
How to Cross-post your social media updates
Why you shouldn’t use Twitter

BIOGRAPHY: Rachel Levy has worked in marketing for the past 10 years at companies such as Abbott Laboratories, Kraft Foods and Jim Beam Brands. Most recently, she was Director of Marketing at the Jewish Community Centers of Greater Boston, where she launched three websites. Since leaving the JCC, she has immersed herself in the social media/networking world and consults full time in marketing and social media at her company Rachel Levy Consulting. Her clients include consumer products, consumer services, B2B and pharmaceuticals.  She also runs a website called WebinarListings, a site that is a directory of current online seminars in many areas of interest.  Rachel lives in Brookline with her yellow lab Stella.

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

Registration Form for Thursday

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Close Connections, Close Relatives: Electronic Records Management & Technology /Records Management & KM

Thursday, May 21, 2009, 4:00 - 6:00 p.m.,  Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions. [NOTE: New Location!]

SPEAKER: Lynda Moulton, Principal, LWM Technology Services

TOPIC: This topic evolved from a presentation to Jill Snyder’s Records Management class at Simmons College. From this discussion on how knowledge management is related to electronic records management, an important discipline in industrial operations, law, medical practice and government, Moulton developed a perspective on knowledge management and its relationship to other disciplines.  In business circles and government, knowledge management and technology are often conflated. In practice the unity of the two is not reality. This talk emphasizes the close connections shared between business practices and disciplines like “Records Management”  and “Technology” while explaining the more tangential relationship of various business practices to knowledge management. [PRESENTATION SLIDES]

BIOGRAPHY: Lynda Moulton consults to businesses on technology strategies for leveraging proprietary knowledge and IP. Her principal focus is search engine selection and implementation, taxonomy development, enterprise concept mapping and knowledge audits. She has over 30 years of experience with search and content technologies. After working as a technical librarian at Union Carbide Corp., she was at Arthur D. Little’s Energy Economics Group, and then founded Comstow Information Services (developers of the BiblioTech® software in 1980) where she led the development of technologies for enterprise content management including search. She is now a leader in the Boston Knowledge Management Forum, and an analyst in enterprise search for the Gilbane Group. Lynda is widely published and a frequent speaker at conferences and seminars. Her current thinking and research commentary on search can be seen at: http://gilbane.com/search_blog/ and other projects and writings are at http://www.lwmtechnology.com. She tweets: @lwmtech

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

Registration Form for Thursday

Registration Comments (Cost, time, meeting format)