Boston KM Forum

Thursday, May 15, 2008, 4:00 - 6:00 p.m, Jarg, (MetraTech Building), 330 Bear Hill Road, Suite 230, Waltham. Directions.
SPEAKER: Gian Jagai, Knowledge Manager, Hitachi Data Systems (HDS)

TOPIC: The Case Study HDS KM Program
• Where GSS was, where we are now (<1 year in), and where we hope to be in 3 years
• Focus on the holistic approach to embed KM principles in our recognition program, consultant objectives, service development and delivery processes
• Building our first community of practice, and subsequently growing to about 6 communities now
• Results of our first community survey
• Lessons learned along the way to get people within the communities to participate
• A look at some of the IT platforms used (Groove, SharePoint, ChangePoint, Outlook)

BIOGRAPHY: Gian Jagai’s biographical journey to KM: I’ve been at Hitachi Data Systems (HDS) for 4 years. I started out as a technical consultant helping HDS customers with our products and services. Over the first 3 years I was continually frustrated by a lack of rhyme and reason as to how consultants received information, shared knowledge and how we never seemed to learn from our past mistakes. So I talked my way into becoming our professional services group’s (GSS) knowledge manager. Now I am responsible for developing a holistic approach to how we can use KM concepts and techniques to improve how we develop and deliver our services. Specifically I am focused on building communities of practice and leveraging SharePoint to help connect our technical consultants. [Note: check out his blog at http://kmapprentice.wordpress.com/]

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

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