Friday, March 6, 2009 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.
TOPIC: We have a big topic coming up at our next Bentley program, Virtual Teams and Social Tools on March 31st. That program and the push to accept invitations to participate in numerous social tools at work and home, prompted this discussion topic. Just the pressure to add one or two new social forums, and contribute to them on a regular basis, places us in a new dimension for communicating to our professional community. We all want to be engaged and responsive but we also want to be productive in our work while being thoughtful and constructive when we share through new media platforms.
So, how do we satisfy one colleague’s desire to instant message or Twitter or even leave post-it notes on our computer screen with perhaps our own more formal methods like email without creating apparent communication stonewalling? Does the need for a communication audit trail trump quick messaging to get a response about “who to call” or “where to find…?” Are there good ways to maintain a cordial and friendly exchange with everyone in your work community without being overwhelmed by the number of technologies for sharing and requesting information? What is the enterprise’s responsibility for setting expectations and supporting popular social platforms? Where does one go for guidance within the organization to clarify the communication rules of engagement? Are enterprises ignoring this issue?
Bring your ideas, experiences, questions for others and solutions to this “hot topic.”
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Great discussion this morning from a very thoughtful group whose presence underscores the social contract we KM Forum members share with each other - that meeting periodically reinforces relationships, community and our attention to a common purpose. Social tools notwithstanding, we are strengthened through our face-to-face meetings and while tools help in other ways to stay connected.
To those interested in the side discussion about the use of social tools among those in government agencies, you probably missed this morning’s article in the New York Times about your new CIO: http://thecaucus.blogs.nytimes.com/2009/03/05/white-house-names-first-chief-information-officer/. It looks like help and understanding may be forthcoming.