Benchmarking KM: Results of a Study by MITRE Corporation

Thursday, June 20, 2013, 4 - 6 p.m., Bentley University, Morison Hall, Morison Boardroom #300, 175 Forest Street, Waltham, MA 02451. Campus Map.

SPEAKERS: Frank Linton, Chief Scientist and Marcie Zaharee, Associate Department Head, MITRE Corporation

TOPIC: In this presentation Frank Linton and Marcie Zaharee will share the key findings of a knowledge management study conducted on behalf of a U.S. government customer. MITRE surveyed 21 organizations and interviewed nine KM practitioners in government and commercial enterprises that exhibited similarities with their government sponsor. The study focused on the characteristics of the KM organizations that participated in the research to learn how leading KM organizations approach KM efforts and how they measure success. From Frank and Marcie you’ll hear how intellectual capital-producing companies implement KM, which best practices thrive in the domain, and which metrics are used to measure efficiency and value.


Dr. Frank Linton is a department Chief Scientist at The MITRE Corporation. He received his Ed. M. in Educational Technology from Harvard, and his Ed. D. in Artificial Intelligence in Education from the University of Massachusetts. Frank’s dissertation work was patented and for his first 10 years at MITRE, in Bedford, he did further research in advanced instructional technologies. Since transferring to McLean Virginia in 2002, Frank has worked with MITRE’s customers focusing on tools for knowledge workers.

Dr. Marcie Zaharee brings 20 years of experience in academia, defense contracting, and industry consulting to MITRE, which she joined in 2005. Following the advice of her parents to pursue every opportunity, her career path includes human resources, industrial security, information/knowledge management, intelligence analysis, systems engineering, and training management.  She works to advance knowledge management in MITRE, championing efforts to support staff collaboration, knowledge sharing, and strengthening MITRE’s knowledge base.  In her current work as an Information Systems Engineer at MITRE’s National Security Engineering Center, she is developing a controlled vocabulary, taxonomy, and thesaurus on behalf of a customer. The work will enable more efficient communication for the community of users-saving money and enhancing outcomes for the government.

Marcie has taught undergraduate and graduate courses in Business Management at Western NE College, and Knowledge Management at Webster University (on Hanscom AFB, MA and has been a guest lecturer at Columbia University in NYC. Marcie holds degrees in Business Management (BS), Business Education (MS), and Computing Technology in Education (PhD).

Related Resources:

From Smarter - Companies Network on LinkedIn: PhD research invitation: Does your organisation know what it knows? How does your organisation’s Knowledge Management compare to other organisations?

Harvard Business Review Analytics Service. The Evolution of Decision Making: How Leading Organizations are Adopting a Data-Driven Culture. A report sponsored by SAS. 2012. 20p.

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1 Response to “Benchmarking KM: Results of a Study by MITRE Corporation”

  1. 1 Michael Vivaldi

    Look forward to finding out more about the Knowledge Management topic on Thursday, June 20, 2013. I will attend the discussion at Bentley.

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