Archive for the 'Bentley University Programs' Category

KMF Café – Table-talking KM Challenges a joint program with SLA Boston*

Published by lynda on March 7, 2010 in Bentley University Programs. 4 Comments

KM Table Topics/Cases
a Joint Program
Sponsored by the Boston KM Forum and SLA Boston*
Symposium at Bentley University, Thursday, April 29, 2010, 8AM - 4PM

The Boston KM Forum is launching a new format for our Bentley University series - Workshop style roundtable discussions. Additional readings and related content

> 8-8:30 Registration and breakfast

> 8:30 - 9 Introductions and Announcements

> 9 - 10 Roundtable Session 1

> Break

> 10:15 - 11:15  Roundtable Session 2

> 11:25 - 12:25 Roundtable Session 3

> 12:30 Lunch

> 1:30 - 3:30 Panel Discussion and Open Forum


SHOWCASING these TOPICS

Here is the format:

There will be six tables,  each with a case presenter (noted above) and moderator. The case presenter will describe the challenge as a mini case study and open the discussion with questions for the table audience. Over the course of an hour the moderator and presenter will “tease out” commentary, suggestions and innovative solutions.

Attendees will rotate three times during the meeting to new tables and a different topic of interest.

In the afternoon, moderators/presenters will share highlights of the case and commentary.

Boston Knowledge Management Forum at Bentley University
A Symposium on Leveraging Knowledge

Thursday, April 29, 2010, 8:00 AM - 4:00 PM,

The Commons Room in the Adamian Academic Center, Bentley Univ., Waltham, MA (Bldg. D on Map) Directions

$50 Pre-Registration Deadline April 23 [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

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*SLA Boston is a Chapter of the international association SLA, with over 11,000 members worldwide. SLA is the global organization for innovative information professionals and their strategic partners. It’s mission is to promote and strengthen its members through learning, advocacy, and networking initiatives. SLA Boston is one of the local New England chapters of SLA. Our core values are leadership, service, innovation and continuous learning, results and accountability, collaboration and partnering. The Boston KM Forum has enjoyed active participation by many members of the SLA over the years; partnering in this joint symposium workshop will enhance the relationship.

Boston KM Forum wishes to thank the
Bentley University, Elkin B. McCallum Graduate School of Business
for its continued support of the KM series.

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To receive notices of upcoming events send a message to info@kmforum.org.

Personal Knowledge Management — Professional Know-how

Published by lynda on September 16, 2009 in Bentley University Programs. 4 Comments

Boston Knowledge Management Forum at Bentley University
A Symposium on Leveraging Knowledge

Thursday, October 22, 2009, 8:00 AM - 4:30 PM,

The Commons Room - Adamian Academic Center, Bentley Univ., Waltham, MA (Bldg. D on Map) Directions

$50 Pre-Registration Deadline Oct. 16 for pre-registration [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Moderator, Larry Chait, Managing Partner of Chait & Associates and former Chief Knowledge Officer of Arthur D. Little

We are increasingly bombarded with new information and knowledge.  Some talk about “information overload,” others about “information fatigue.”  We’re all faced with more and more “stuff”—and we aren’t sure how to save it, find it, and basically cope with it all.  How can you better deal with email?  With blogs?  With Twitter and Facebook?  With paper?  With files?  Already I’m feeling overloaded!!

Our upcoming Symposium at Bentley University was designed to help.  It is focused on Personal Knowledge Management (PKM)—a growing field of interest designed to help people cope with this explosion of information and knowledge.  To discuss PKM, we’ve assembled some familiar and some new faces, each with a unique perspective on the challenges of PKM.

Our speakers and panelists will include Patti Anklam, Net Work Consultant; Win Carus, President and Founder of Information Extraction Systems; Larry Chait, Managing Director, Chait and Associates; Doug Cornelius, Chief Compliance Officer, Beacon Capital Partners; Healy Jones, Head of Marketing, Pixily; Tom Iglehart, President and Founder, Care Commons, Inc.; David Goldstein, Managing Partner, Knowledge Management Associates; David Eddy, David Eddy and Associates; and Stever Robbins, the “Get-it-Done-Guy.”

Our speakers, moderators, and panelists will each have very practical information and examples to share.  Note that based on feedback from prior symposia, we are allowing plenty of time in our sessions for Q&A.  Please join us on October 22 for what promises to be yet another great Symposium!

Link to program readings

8:00- 8:30 Registration and Continental Breakfast
8:30 - Opening and Introductions

Presentation Speakers and Topics

Managing Your Personal Knowledge Network: Patti Anklam

The locus of knowledge has shifted over the past 15 years of “KM” – from being in “stuff” (artifacts, content management systems), to being in people (communities of practice, collaboration systems), to being in the network (constantly alive and moving around us, available directly and peripherally from our friends, colleagues, co-workers, and those we following on Twitter).  How we maintain and grow our personal networks – our personal net work – is a critical part of “personal knowledge management.”  Patti will put personal networks in context and then review practical techniques for maintaining personal networks.

Tools and Tips for the Knowledgable Practitioner: Larry Chait

Larry has assembled a collection of PKM tools and tips that he will share with the audience over the course of the day—and he’ll provide a wrap-up of what we’ve learned at the end of the Symposium.

Personal Knowledge Management and Compliance: Doug Cornelius

This session will follow Doug’s adventures through different approaches to personal knowledge management and different tools he has used, internally and externally.  In the beginning, there was the central repository, trying to capture internal knowledge.  Then, the consumer web showed us new tools for knowledge management.  Let’s see how these new tools have created new approaches to knowledge management.

Personal PKM Strategies: Dave Eddy, David Goldstein, and Stever Robbins (Panelists)

Eddy presentation on Contact Management

This panel discussion, moderated by Larry Chait, will begin with each panelist giving a short description some elements of his personal knowledge strategy.  Then the panelists and the audience will engage in a discussion of problems and challenges—and tools and techniques—for effective personal knowledge management.

Self-care: Knowledge Management in Everyday Life: Tom Iglehart and
Knowledge Management for Health Win Carus

Researchers and healthcare providers agree that an informed person is a healthier person.  But where is the path from “novice” to “knowledgeable?”  Most consumers don’t understand medical language and don’t have the time or the ability to absorb the mass of health information that is so easily available.  Furthermore, rather than just “knowing,” they would rather be “doing.”  They are looking for tools to help them do the right things to avoid health problems.  We will look at the decision paths that consumers take today, the networks of help involved, and some of the emerging tools that help people access the knowledge they need to do the right things at the right times.

Becoming Paperless: Healy Jones

Healy Jones, the head of marketing for Pixily, an online document management company, will discuss the advantages of going paperless and the steps you can take to achieve the paperless office dream.  The concepts behind Pixily’s products apply both to companies and to personal knowledge management.  Removing physical paper from your life can not only reduce clutter, but can also increase your ability to access information and improve productivity.  Several technologies that you can use to reduce your dependence on paper and strategies to go paperless will be discussed.

3:15 - 4:00 Wrap-up: Larry Chait

Larry has assembled a collection of PKM tools and tips that he will share with the audience over the course of the day—and he’ll provide a wrap-up of what we’ve learned at the end of the Symposium.

After meeting posts

[Room is available for audience to network until 4:30 pm]

Registration

Speaker Biographies

Patti Anklam, an independent consultant currently doing business as Net Work, provides expertise in knowledge management with a specialty in collaboration, social networks, and social media.  Patti has over 40 years’ experience in collaboration software and knowledge management, and has been specializing in social networks since 2001.  Prior to becoming an independent consultant, Patti worked in high technology firms IBM, Digital Equipment/Compaq (now HP), and Nortel Networks. At Nortel Networks, she was the Director of Knowledge Management for Nortel’s Global Professional Services organization from 2000 to 2001.  Patti is a long-time member of the Boston KM Forum.

Win Carus is the Founder and President of Information Extraction Systems, Inc.  He has over twenty-five years of experience in the research, design, and development of multilingual text and speech natural language technologies for OEM and application markets (spelling correction, hyphenation, proofreading and grammar correction; language recognition; electronic dictionary and reference works; information retrieval; machine translation; speech recognition; and information extraction).  He is an inventor on over twenty patents in the field of natural language processing.  The IEBuilder™ Toolkit of natural language processing and information extraction tools draws on these years of experience: it combines statistical, machine-learning, finite-state and corpus-based techniques; integrates unstructured, semi-structured and fully structured knowledge sources; and incorporates user feedback.  He was formerly Vice President, Research, of Dictaphone’s Applied Language Technologies Group; Distinguished Scientist at Lernout & Hauspie, and Director of Research for Inso Corporation and the Software Division of Houghton Mifflin Company.

Prior to launching Chait & Associates, Larry Chait was a Corporate Vice President of Arthur D. Little, Inc. He built ADL’s internal, global Knowledge Management function and served as the firm’s first Chief Knowledge Officer. In that role, he oversaw the design, development, and implementation of the firm’s multi-million-dollar KM initiative. In his earlier consulting role at ADL, Larry led major engagements in change management, process improvement, and strategic IT planning for domestic and international clients ranging from start-ups to the Global 100. Larry has also authored 20 articles published in the US and abroad, lectured in MBA and post-graduate programs in five universities, and spoken at over 40 conferences on topics including knowledge management, process improvement, and the management of change. He is currently President of The Boston KM Forum, a community of practitioners that offers over 25 KM-knowledge-sharing events each year.

Doug Cornelius is the Chief Compliance Officer for Beacon Capital Partners, LLC, a real estate private equity firm.  He authors Compliance Building, a blog on compliance and business ethics.  Previously he was a senior real estate and knowledge management attorney at the law firm of Goodwin Procter, LLP.

David Eddy moved from programming to sales in 1988.  His initial contact management system was manila file folders and his territory was the US and Canada.  He quickly moved to a custom written PC based system and then to a single-user, Macintosh-based commercial system with a powerful tagging mechanism.  Today, he uses a client-server Macintosh system that contains 1,100 Accounts, 2,500 Contacts, 3,600 Notes and an even more powerful tagging mechanism.  Waiting in the wings is the ability to connect the database to his iPod Touch!

David Goldstein is Managing Partner and co-founder of Knowledge Management Associates.  For more than 20 years, David has been a widely quoted expert in business intelligence and knowledge management systems.  At KMA, David oversees all projects, and works closely with clients to understand business needs, assess upcoming challenges, and design leading edge technology solutions.  Before founding KMA, David was a professor in the information systems area at the Harvard Business School, the Sloan School at MIT, and the Boston University School of Management.  As a faculty member, he conducted research and provided consulting services for numerous Fortune 500 companies, including American Express and IBM.  David holds a B.Sc. degree from McGill University, S.M. and M.E. degrees from Harvard University and a Ph.D. from M.I.T.

Tom Iglehart began his career in Boston with the Massachusetts Department of Public Health.  He entered the software industry in the 1980s as an analyst and marketer of communication, business process, and database technologies, eventually becoming one of the key executives to drive 45x growth for one of the area’s most successful privately-held software companies.  Throughout this time, his academic and professional focus has been on the intersection of language, technology, information theory, coordination science, and related enabling technologies.  He is currently founder and president of medical informatics company Care Commons, Inc., and a member of the advisory board for the healthcare cluster of the Massachusetts Technology Leadership Council.

Healy Jones is the Head of Sales and Marketing for Pixily, an award-winning, online paper and document management company.  Pixily helps small businesses manage their paper and digital files through an easy to use, secure web-based system.  (Learn more about Pixily by visiting http://www.pixily.com)  Prior to joining Pixily, Healy worked as a venture capitalist with Atlas Venture, Summit Partners and other funds.  He also worked in investment banking with JP Morgan’s technology group in San Francisco.  Healy has an MBA from Wharton and an undergraduate degree from Dartmouth College.

As a consultant to people and companies, Stever Robbins advises on a wide range of workplace productivity and entrepreneurial issues.  He’s been involved in successful start-ups and new ventures at such companies as Intuit Corp.  He’s been a go-to expert on managing e-mail for more than five years, appearing in the Miami Herald, New York Times and NBC Nightly News.  His “Get-it-Done-Guy” podcast has been a Top 20 download at iTunes.  He has written for Harvard Business School Publishing, Entrepreneur Magazine, and the Boston Business Journal.  He received a bachelor’s degree from MIT, an MBA from Harvard Business School, and is a graduate of W. Edward Deming’s Total Quality Management program.  His website is <www.steverrobbins.com>.

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Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

Boston KM Forum wishes to thank the Bentley University, Elkin B. McCallum Graduate School of Business for its continued support of the KM series.

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To receive notices of upcoming events send a message to info@kmforum.org.

Multi-cultural collaboration: Working in Teams Across Disciplines, Geographies, and Languages

Published by lynda on May 4, 2009 in Bentley University Programs. 1 Comment

Boston Knowledge Management Forum at Bentley University
A Symposium on Leveraging Knowledge
Tuesday, June 30, 2009, 8:00 AM - 4:30 PM,

LaCava Campus Center, Executive Dining Room,
Bentley Univ. Waltham, MA (Bldg. B52/B53 on Map) Directions
$50 Pre-Registration Deadline June 25 [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Moderator, Larry Chait, Managing Partner of Chait & Associates, former CKO of A. D. Little

Each of us functions across multiple cultures in our own small ways every day.  There’s the teenage culture, the older adult culture, and the Boomer culture.  There’s the urban culture, the sub-urban culture, and the more rural culture.  And there’s the book-club culture, the non-profit culture, and the government-services culture.  We live, communicate, and share knowledge in these non-exclusive cultures.

Multiple cultures also exist within any of the larger enterprises in which we work.  The boundaries may be geographic—like north/south or US/China.  Or they may be around language—where a concept or word, when translated, can have a very different meaning.  Or they may be cross-discipline, like R&D/Marketing, or even chemist/physicist.

As we know from our last Bentley program, we are increasingly working on virtual teams.  In fact, teams by their very nature can enable and promote cross-cultural work.  In some organizations, cross-cultural teams thrive; yet in others, they are problematic or chaotic.

What are the challenges—and opportunities—in cross-cultural teams?  How have different organizations and teams recognized them and dealt with them successfully to maximize team potential?  How do organizations build teams across disciplines like R&D and marketing, across linguistic cultures, and across geographies?  What are organizations doing to address these issues today?

Among the  session leaders will be:

  • Sue Newell, Professor of Management, Bentley University, whose research focuses on understanding how knowledge is transferred and innovation fostered within and across organizations
  • Pascal Marmier, Director/Consul, swissnex Boston, Consulate of Switzerland will share ideas about working across cultures based on his work at the crossroads of may different systems and thought processes
  • Barry Camson, Principal at BarryCamson.com, is an organization development consultant who guides organizations to be more effective in transferring knowledge across cultures; his recent highly interactive session at a Thursday KMF meeting was so well received, we’ve asked him to do a version of it at this event
  • Joseph Carrabis, CRO and founder, NextStage Global and NextStage Evolution whose specialties include understanding and designing for various behaviors.  Among his research topics are social networks and  branding for products and companies.
  • Dale Hoopingarner, Manager of eServices Operations at EMC Corporation

Please join us for what promises to be yet another great Symposium!

Link to program readings

Camson  on Culture Gap

8:00- 8:30 Registration and Continental Breakfast
8:30- Opening and Introductions

Presentations

Managing knowledge across boundaries, Sue Newell, Professor of Management, Bentley University

A variety of cultural boundaries influence knowledge sharing within and across organizations.  Knowledge boundaries are created by practice divisions and differences; that is, divisions and differences across communities in terms of the focus of their work practices and/or what they consider to be the ‘normal’ way of doing something.  Communities exist at multiple levels, so multiple sources of knowledge boundaries exist, including boundaries created by differences in multiple cultures, including national, disciplinary/departmental, organizational, and even demographic. Depending on the degree and scope of differences across practice communities, the knowledge boundary will be more or less significant, thus defining whether knowledge can be easily transferred—or whether it will need to be transformed to create a shared understanding as a precursor to knowledge sharing. In this talk, we will consider these different types of knowledge boundaries and consider the implications for sharing knowledge within and across project teams (virtual or otherwise).  Examples will be discussed from a research project that was focused on biomedical innovation. PRESENTATION

swissnex, a global knowledge network spanning across disciplines in science and technology, Pascal Marmier, Director and Consul of Switzerland at swissnex Boston PRESENTATION

With 5 locations in key science hotspots around the world, the swissnex network is a example of collaboration across cultures and disciplines from a small country. As science, technology and innovation continue to be leading forces for growth, governments, businesses and academic institutions need to work together to advance new breakthroughs. This talk will propose a model for collaboration and explore some of the organizational challenges of building a new type of collaboration.

Sharing and Absorbing Knowledge Across Organizational and Global Cultures, Barry Camson, Principal at BarryCamson.com

Knowledge has to move across cultural boundaries in our work processes, whether they be individual, group, discipline, organizational, national or generational in nature. An unfortunate outcome is that often knowledge is ineffectively set out, misconstrued, or disregarded entirely because its cultural context is not understood. Having cultural context can be as important as the content knowledge itself. Barry Camson will talk about what individuals and organizations can do to be effective in transferring and utilizing knowledge across cultures. He will share both cognitive and experiential approaches that facilitate knowledge transfer, giving responses to the various resistances that occur in efforts to transfer and utilize knowledge. The presentation will reference Barry’s work with the U.S. Intelligence Community on cross-cultural knowledge transfer.

Lessons Learned in Evolving High-Tech Knowledge Management: Expanding to a Global Support Model, Dale Hoopingarner, Manager of eServices Operations at EMC Corporation

You Don’t Speak English, Do You? (Knowledge Management in the Multicultural Workspace). Joseph Carrabis, Founder and CEO, NextStage Global and NextStage Evolution

Joseph Carrabis shares his experiences helping a major multinational transition from a group of antagonistic regional offices to a coordinated whole by recognizing common ground while sharing diverse problems.

3:15 - 4:30 - Wrap Up with Larry Chait PRESENTATION

After meeting posts

[Room is available for audience to network until 4:30 pm]

Registration

Speaker Biographies

Barry Camson is an organization development consultant working with Fortune 200 companies and large government agencies address the organizational aspects of technology implementation. Most recently he has worked with British Petroleum in a global deployment of “Field of The Future,” virtual, digital technology. In the Knowledge Management space, Mr. Camson guides organizations to be more effective in transferring knowledge across cultures. Mr. Camson has presented at the Babson College Working Knowledge Forum and co-authored a paper on cross-cultural knowledge management with Larry Prusak. Barry blogs on collaboration and knowledge management at www.barrycamson.com.

Joseph Carrabis is Founder and CRO of The NextStage Companies (NextStage Evolution, NextStage Global and NextStage Analytics), companies that specialize in helping clients improve their marketing efforts and understand customer behavior. Carrabis has authored 25 books and over 500 articles in five areas of expertise: cultural anthropology, database technology and methods, information mechanics, language acquisition, learning and education theory, mathematics, social network topologies, and psycholinguistic Among the topics of his articles are cultural-knowledge modeling, equine management, knowledge studies and applications, library science, martial arts, myth and folklore, and neurolinguistic, psychodynamic and psychosocial modeling. He has written for iMediaConnections, AllBusiness.com, BizMediaScience, PersonalLifeMedia, That Think You Do and TheAnalyticsEcology. Carrabis is a Senior Research Fellow and Board Advisory Member for the Society for New Communications Research, a Founder, Senior Researcher and Director of Predictive Analytics for the Center for Semantic Excellence and a member of Scientists Without Borders. Carrabis has been a lead speaker, guest presenter and panelist at several industry, trade and academic conferences and conventions. Carrabis was recently awarded a patent for NextStage’s Evolution Technology, a broad patent creating a new field of technology and applications. Evolution Technology allows any programmable device to understand human thought and respond accordingly.

Dale Hoopingarner has held a wide variety of technical positions in the computer industry, including applications and systems development, and positions in data center and customer service management.  His particular areas of expertise are in call center operation and knowledge management.  As  Manager of eServices Operations at EMC in Hopkinton, Mass., Dale is responsible for support of the company’s online service tools.  Dale joined EMC in 1994. Dale was recognized for his expertise in knowledge management by being named to the Year 2000 “Service 25″ list by IT Support News.  He was also a contributor to Leading with Knowledge: Knowledge Management Practices in Global Infotech Companies (Tata McGraw-Hill; Madanmohan Rao, Editor). Prior to joining EMC, Mr. Hoopingarner worked at IBM Corporation in positions that included application and systems software development, and data center management positions that included responsibilities for systems performance management, application development and storage management. Mr. Hoopingarner holds a Bachelors degree in computer science from Michigan State U. and a Masters degree in computer science from Binghamton U., where he studied simulation and high performance and fault-tolerant computer systems.

Pascal Marmier is the Director and Consul of Switzerland at swissnex Boston, a unique private-public partnership dedicated to facilitating collaboration between New England, Eastern Canada and Switzerland in all fields related to science, technology and innovation. Pascal was previously in charge of innovation and entrepreneurship at swissnex Boston helping Swiss entrepreneurs with US business development and working closely with Swiss decision-makers on policy decisions related to innovation. As a project manager, he has also developed international collaborative programs in the fields of sustainability, nanotechnology, and life sciences. Pascal holds an LL.M in US Business Law from Boston University and he is admitted to the New York bar. Previously, he worked as an attorney on international transactions with KPMG. He obtained his JD (licence en droit) and Master in Law from University of Lausanne in 1995. He recently graduated from the Sloan Fellows program at MIT Sloan School of Management with an MBA focusing on topics such as sustainability, innovation, organizational design, negotiation and leadership. Here you can read a recent interview with Pascal.

Sue Newell is the Cammarata Professor of Management, Bentley University, US and a part-time Professor of Information Management at Warwick University, UK.  She has a BSc and PhD from Cardiff University, UK.  Sue is currently the PhD Director at Bentley.  Sue’s research focuses on understanding the relationships between innovation, knowledge and organisational networking (ikon)—primarily from an organisational theory perspective.  She was one of the founding members of ikon, a research centre based at Warwick University.  She has been involved in many of the ikon projects and has recently completed a project titled ‘The evolution of biomedical knowledge: interactive innovation in the UK and US’.  She is also involved in research which focuses on exploring the implementation and use of packaged information systems, for example to support distributed project work or health records. Her research emphasises a critical, practice-based understanding of the social aspects of innovation, change, knowledge management and inter-firm networked relations.  Sue has published over 80 journal articles in the areas of organization studies, management and information systems, as well as numerous books and book chapters.

EXHIBITORS: N/A

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Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

Boston KM Forum wishes to thank the
Bentley University, Elkin B. McCallum Graduate School of Business
for its continued support of the KM series.

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To receive notices of upcoming events send a message to info@kmforum.org.

Leveraging Virtual Teams & Social Tools for Business Advantage: Blogs, Wikis, Twitter, et al.

Published by lynda on January 27, 2009 in Bentley University Programs. 5 Comments

Boston Knowledge Management Forum at Bentley University
A Symposium on Leveraging Knowledge, Tuesday March 31, 2009, Bentley University,
8:00 AM - 4:30 PM

Adamian Campus Center, Commons Room, Waltham, MA (Bldg. B56 on Map) Directions

$50 Pre-Registration Deadline March 26 [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Moderator, Larry Chait, Managing Director of Chait and Associates, Inc., and former Chief Knowledge Officer of Arthur D. Little

We’re all aware of the explosion in the use of social tools—teenagers embrace them, our new President used them extensively in his recent campaign, and the press is full of hype about their potential.  And books and articles on virtual teaming abound.

But what value have they had for business enterprises?  Who is really getting value from them?

In this symposium, we will explore virtual teams and social tools—and their value in leveraging knowledge.  We will discuss tools and techniques, share learnings, and hear case examples. Our speakers will be: Jessica Lipnack, CEO of NetAge and co-author of Virtual Teams, and Suzanne O. Minassian, Lotus Connections Product Manager, IBM,  Ken George, New Media Manager at WBUR,  Sadalit Van Buren of Knowledge Management Associates and David Wallace, Principal of GameChange LLC.

Readings for Virtual Teams and Social Tools: bibliography-kmf-03312009

8:00- 8:30 Registration and Continental Breakfast
8:30 Begin Program

Presentations

Soaring with Virtual Teams: How Working At-A-Distance and Across Boundaries Can Outperform Face-to-Face - Jessica Lipnack, CEO and Jeffrey Stamps, Ph.D., Chief Scientist - NetAge and co-authors of Virtual Teams

In a very short time, virtual teams have gone from being an optional way to work to being mandatory. Budget cuts, downsizing, globalization, and radical improvements in technology have literally changed the way we work–and with whom. Drawing on 25 years of research and work (conducted with her business partner, Jeff Stamps) for global organizations, Jessica will offer a simple model for leading collaboration when people are not in the same place or from the same organization; review the “three rules for high-performing virtual teams,” as published in her co-authored Harvard Business Review article; and point to the key behaviors for productive conference calls that turn them from multi-tasking time-outs to can’t-miss critical meetings. [PRESENTATION]

IBM’s Grounds-Up Social Software Transformation, Suzanne Minassian - Lotus Connections Product Manager, IBM [SLIDES SHARED for VIEWING]

IBM has added a dimension of imagination and innovation to the way its employees, customers, and partners work together. They aren’t alone. Organizations of all sizes have been focused on encouraging innovation, tightening customer relationships, and uncovering employee talent and expertise. See how IBM transformed the challenges of its own organization into opportunities for itself and its customers. What was once the experiment of researchers and innovators is now the fastest-growing product in IBM software history.

Vital Catalyst: Social Media is Holding and Growing Audiences, Ken George, New Media Manager,  WBUR

Local public radio stations face the same challenges that remade network television, brought us downloadable music AND are killing daily newspapers. There is fierce competition for ears and eyeballs and ever-accelerating pursuit of new, laser-focused distribution channels. And then radio stations need to find underwriters to support them.

So what’s the answer? For WBUR-FM, social media is proving to be a vital catalyst for holding onto – and growing – its listeners, web visitors, and other communities. WBUR has moved aggressively in the past year using Facebook, Flickr, Twitter and “in-person meetups.” But this is just the start. Ken George will share his experience, with advice for other industries. He will even tackle prickly, nagging issue of return-on-investment and practical ways of using social media to foster closer connections with current audiences while pursuing new ones.  [PRESENTATION]

Give to Get:  Real-World Dividends from Social Networking, Sadalit Van Buren, Knowledge Management Associates

As a mobile knowledge worker who’s at a different client site nearly every day of the week, I have come to rely on the social media in many aspects of my work.  I use social tools to connect with my project teams, with  clients, and with the larger community of newcomers and experts who are engaged in the same kind of work I do.  Through a mix of getting and giving content via web 2.0 technologies, I build my knowledge, improve what I’m able to deliver to my customers, and strive to help others do the same. [PRESENTATION]

Panel on “Teams and Tools” - What They Heard and What They Think, David Wallace, Principal, Gamechange LLC, Moderator

4:30 - Meeting Concludes

After meeting posts:
ALL Things KM [web sites featuring list of KM related sites]:

Registration

Speaker Biographies

Ken George is New Production Manager at WBUR-FM, Boston’s NPR station. From the studio on the BU campus he is exploring new media participatory ventures that span audio, online, photos and other media interactions. News reporting, community messages and interest group gatherings are some models WBUR is testing using Twitter, Flickr, Utterli and other tools, Ken has created online and in-person events for digital and in-person interactions that encourage sharing news, opinions, and knowledge. This also promotes creation of new relationships among listeners, the local radio station and the programs and personalities of National Public Radio. Ken began his new media career as a Web production assistant for the Christian Science Monitor and then moved to western Massachusetts as production editor for Masslive.com. You can Twitter Ken @kengeorge and read his blog at http://Theconverstation.org, which chronicles some of 90.9’s “Web 2.0″ initiatives such as The Public Radio Kitchen.

Jessica Lipnack is CEO of NetAge, which she co-founded with Jeff Stamps. NetAge’s pioneering initiatives are in use in companies, public sector organizations, non-profits, and religious denominations around the world. Together, they are authors of VIRTUAL TEAMS, along with five other books, including THE AGE OF THE NETWORK and THE TEAMNET FACTOR, that have been translated into many languages. Frequently interviewed by the press, Jessica started her career as a newspaper reporter. She maintains the blog, Endless Knots, and, since 2008, has been teaching blogging in an MFA program, a writers’ conference, and to the leadership of the US Army’s Command and General Staff College. She has written for The Industry Standard, New York Times, and the Boston Globe, as well as for literary journals and other print and online publications. When not writing, she’s gardening, knitting, and wasting time online, including @jlipnack on Twitter. Jessica will be joined by Jeffrey Stamps, Ph.D. More information on Lipnack and Stamps.

Suzanne Minassian is currently the lead product manager for Lotus Connections, a social software suite for businesses and organizations. In the role of product manager, she works to define the overall product strategy, develop and drive the product requirements with engineering and design, work with customers and partners to shape the product, and publicize the product through demonstrations and presentations at numerous industry events.  Suzanne came into IBM through IBM Research Collaborative User Experience group as a user researcher and a developer. She hold an MBA with a concentration in Human Factors in Information Design, and has a strong interest in collaboration technologies and personal and business productivity tools.  Links: Synch.rono.us (external blog) | External landing page

Sadie Van Buren is a Manager at Knowledge Management Associates, a Gold-Certified Microsoft Partner based in Waltham. Her main area of focus is in architecting and customizing SharePoint deployments, specifically from a usability and design perspective.  Sadie has a Bachelor’s degree from Wesleyan University, having majored in English Literature and French Literature.  She received a Certification in Project Management from Boston University, and is a Microsoft Certified Technology Specialist.  Sadie blogs at http://amatterofdegree.typepad.com/.

David Wallace started Gamechange LLC to consult on innovation and marketing/communications after 20 years as a business writer reporting on creative companies and people for newspapers, magazines and websites. He helps organizations to find the right message and medium for collaborating with internal and external audiences. He has worked with ZoomInfo, Verizon, FLIR Systems and other clients on competitive intelligence, marketing campaigns and other projects. The name Gamechange  refers to ways that companies and industries tip the scales through new designs, better execution or creative thinking. Often, these innovations require teams inside, and outside to fully develop new ideas and move them to implementation. He is an adjunct professor at Emerson College on multimedia journalism, where he was introduced to Facebook. He’s also @gamechange and @deedubya on Twitter.

EXHIBITORS

INTERESTED in being a Tabletop Exhibit Sponsor? Use the registration form and express interest in “Comments” field. You will be contacted

<<<<<<<<<<>>>>>>>>>>>
Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

Boston KM Forum wishes to thank the Bentley University
Elkin B. McCallum Graduate School of Business
for its continued support of the KM series.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
To receive notices of upcoming events send a message to info@kmforum.org.

Semantics – the Next Frontier for Leveraging Knowledge

Published by lynda on September 15, 2008 in Bentley University Programs. 3 Comments

Boston Knowledge Management Forum at Bentley College
A Symposium on Leveraging Knowledge

Tuesday, October 7, 2008, Bentley College, 8:15 AM - 4:30 PM,

The Danielson Room in LaCava Campus Center, Waltham, MA (Bldg. B52/B53 on Map) Directions

$50 Pre-Registration Deadline Oct. 1 [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Following on the heels of our recent Symposium on Leveraging Knowledge, our October, 2008 event is focused on “Semantics – the Next Frontier in Leveraging Knowledge.”

We hear more and more about semantic technologies and the “semantic Web” – in numerous and diverse contexts.  However, from a very practical and applied perspective, it is often hard to understand how, concretely, embedded semantic technologies relate to solving everyday knowledge problems.

Most of us don’t really need to know the “nuts and bolts” of what goes on “under the hood” of tools with semantic components.  So in October’s Symposium, we will downplay the deep theoretical underpinnings of “semantics” in favor of grounding each of us – whether we are a librarian, business manager, knowledge worker – in some basic concepts. We will be focusing on :

  • What a semantic or meaning engine can do to better help you find all or some of your knowledge assets (people or objects)
  • What it will take to procure and implement a semantically enabled tool
  • How much effort and expertise you must expend to get benefit and value

We have lined up a great slate of speakers to provide this focus:

  • Colin  Britton, technologist with specialization in enterprise information integration, semantic web technology, and digital asset management
  • Win Carus, Founder and President of Information Extraction Systems, Inc.
  • Sean Martin, Founder, President, and CTO, Cambridge Semantics Inc.
  • Curt Monash, leading analyst of and strategic advisor to the software industry
  • Lynda Moulton, Lead Analyst for Enterprise Search with the Gilbane Group, and Principal of LWM Technology Services, a knowledge management consulting practice
  • And a panel of vendors with products and services in the semantics domain

Our speakers, moderators, and panelists will each have very practical information and examples to share.  Note that based on feedback from prior symposia, we are allowing plenty of time in our sessions for Q&A. Come and join us on October 7th!

Link to: Readings> Vendor List> Glossary

Planned Schedule:

8:15    8:40    Registration and continental breakfast
8:40    9:00    Opening and introductions
9:00  12:30    Speakers
12:30    1:15  Lunch, exhibits
1:15   4:00     Speakers and Wrap-up
4:00    4:30   Networking, exhibits    —

SPEAKERS and PRESENTATIONS

The Meaning of Semantics Depends on Who you Ask and Why you are Asking - Lynda Moulton, Principal LWM Technology Services and Lead Analysts, Enterprise Search, Gilbane Group [PRESENTATION]

Interviewing clients in any business usually involves asking questions using a Who, What, Where, When, Why and How format. Since the phrase “semantic Web” was popularized, scores of technologies use the term “semantic” to enhance the descriptions of applications being offered  to help us find out what there is to know in a given domain. This talk will focus on clarifying what you need to know about what is relevant, useful and appropriate in any discussion where a semantic technology is being proposed to help you leverage your knowledge.

Why do semantic standards matter to me? - Sean Martin, Founder, President and CTO, Cambridge Semantics

To understand some of the commercial options currently in use with underlying semantic technology, it is important to know some concepts covered by semantic standards and what they actually enable. In this presentation a number of the existing standards that apply to semantics will be explained along with what features of these semantics standards are important to solve problems. Finally, Sean will share practical examples of how semantics can apply in everyday applications. [PRESENTATION] W3C-Use Cases

Are There Viable Semantic Applications Now? Vendor Panel - Introductions, Q & A -Brooke Aker (CEO) Expert System USA; Michael Belanger (President) Jarg Corporation; William Wechtenhiser (VP Engineering) Zoom Information

Our three panelists will be asked to share their perspective on how semantic technology provides value for helping enterprises understand their knowledge assets. They will then be open to questions by the moderator, other speakers and the audience.

Making Sense of Business Documents: using InfoExtract Sense Finder(tm) tools at the HBS Baker Library - Win Carus, Founder and President, Information Extraction Systems

Harvard’s Baker Library has a charter to support ontology and sense-finding tasks. This presentation will give an overview of a recent project supporting this charter. It will make a comparison of ad-hoc and semantically complex HBS tasks to traditional information extraction tasks (such as categorization, named entity extraction, and sentiment analysis), then explain the objective of sense-finding tools to support knowledge workers. Included in the discussion will be a terse description of InfoExtract and its Sense Finder tools, and comparison of time, effort, complexity, and quality in performing tasks without and with sense-finding tools. The net result of the project has been an understanding of how appropriate tools make sense-finding feasible and cost-effective

Competitive landscape for text analytics - Curt Monash, President, Monash Research and editor of Text Technologies

Curt will explain the relationship of text analytics and semantic technologies. He will also offer commentary on the topic of the “semantic web” with his view of the current state of this much-hyped vision. [Blog with links to PRESENTATION]

After you open the box… -  Colin Britton, CTO-at-large, Co-Founder and former CTO of Metatomix

Colin will share practical guidance on the application of semantic technologies along with providing meaning for different categories of semantic systems and what it takes to implement and leverage them. At the heart of application value is the thought behind the infrastructure of content being targeted and the use of context in semi-structured data. We have asked him to help us understand what it takes to bring semantics to a business problem for meaningful and beneficial outcomes. [Presentation]

Wrap-up:  What have we learned? - Larry Chait, Managing Partner of Chait and Associates, Inc. and President of the Boston KM Forum

4:00    4:30   Networking, exhibits    —

After meeting posts

Room is available for audience to network until 4:30 pm

Registration

Speaker Biographies

J. Brooke Aker is CEO of Expert System USA, a leading semantic technology firm, and is a long standing speaker and writer in the areas of Competitive Intelligence, Knowledge Management and Predictive Analytics.  Mr. Aker is a serial entrepreneur having formed both Acuity Software and Cipher Systems. He was a member of the Intelligence practice at The Futures Group/Deloitte Consulting where he worked with over 130 of the Global 2000 in the formation and operation of successful intelligence, KM or analytics units at such companies as Procter & Gamble, Johnson & Johnson and Petrobras.  He has conducted numerous workshops and given speeches at SCIP, Knowledge Management and Strategy conferences.  From 2000 through 2002 Mr. Aker wrote the Competitive Intelligence Magazine column entitled 100 Ways to Beat Your Competition.  His technology development of intelligence / analytics systems have been recognized by and won awards from IBM, Strategy Magazine, and Fuld & Co. Mr. Aker earned a MA in Economics from Boston University and a BA in Economics from the University of Vermont.

Michael Belanger is the President and Co-Founder of Jarg Corporation. Mr. Belanger is well known for his contributions to entrepreneurship and innovation. He was director of sales and marketing on the founding team of COLORGEN which invented the compact PC-based paint-chip color matching appliance that changed the global economics of paint retailing to be customer-defined color driven. The company had a successful IPO and subsequently achieved over 80% of world market share.

Colin Britton was a Co-Founder and the Chief Technology Officer of Metatomix. His pioneering work at Metatomix has resulted in the Company being awarded four patents on its technology, with four additional patent applications pending. Prior to founding Metatomix, he was the Vice President of Advanced Technology for MediaBridge Technologies, Inc., a turnaround software company that was subsequently sold to Engage, where he spent more than eight years working with clients such as Dow Jones (The Wall Street Journal), the Boston Globe, Sears and Circuit City. Earlier, Colin held sales and technology positions with a number of leading technology companies. He has extensive experience in enterprise class solutions on a global scale in the fields of content management, CRM, workflow and knowledge management. Colin studied Music Recording Technology at the University of Salford (formed by merger of University of Salford and University College, Salford).

Win Carus is the Founder and President of Information Extraction Systems, Inc. He has more than twenty years of experience in the research, design, and development of multilingual text and speech natural language technologies for OEM and application markets: spelling correction, hyphenation, proofreading and grammar correction; language recognition; electronic dictionary and reference works; information retrieval; machine translation; speech recognition; and information extraction. He is an inventor on more than seventeen patents in the field of natural language processing. In recent years his research and development efforts have focused on the use of statistical, machine-learning, and corpus-based techniques and user feedback in speech and text processing applications. He was formerly Vice President, Research, of Dictaphone’s Applied Language Technologies Group; Distinguished Scientist at Lernout & Hauspie, and Director of Research for Inso Corporation and the Software Division of Houghton Mifflin Company.

Prior to launching Chait & Associates, Larry Chait was a Corporate Vice President of Arthur D. Little, Inc. He built ADL’s internal, global Knowledge Management function and served as the firm’s first Chief Knowledge Officer. In that role, he oversaw the design, development, and implementation of the firm’s multi-million-dollar KM initiative. In his earlier consulting role at ADL, Larry led major engagements in change management, process improvement, and strategic IT planning for domestic and international clients ranging from start-ups to the Global 100. Larry has also authored 20 articles published in the US and abroad, lectured in MBA and post-graduate programs in five universities, and spoken at over 40 conferences on topics including knowledge management, process improvement, and the management of change. He is currently President of The Boston KM Forum, a community of practitioners that offers over 25 KM-knowledge-sharing events each year.

Sean Martin is Founder, President and CTO of Cambridge Semantics. Prior to founding Cambridge Semantics, Sean was the Team Lead & Technical Visionary for IBM’s Advanced Internet Technology Group. During his tenure at IBM, Sean was responsible for IBM’s Open source Semantic Middleware Platform, co-instigator & mentor of the IBM Extreme Blue program, and inventor & project lead for IBM’s Sash technologies. Sean holds a number of IBM patents. His work at IBM includes: the Virtual File System technologies, shipped as Lotus Domino Network File Store (DNFS) & an NT file access system for OS/390 (VA Cobol), the Network Dispatcher product, IBM’s WOM (Web Object Manager) technologies, the first Java application & CMS server, and IBM’s Womplex Internet services & web hosting technologies. He was also responsible for the design & implementation of the Atlanta Olympics Internet web site, the emergency scaling up of www.deepblue.ibm.com vs. G. Kasparov chess match site, the first ever real-time Internet sports web sites at www.wimbledon.org, www.usopen.org, www.pga.org, www.frenchopen.org, www.rydercup.org etc. 1995-1996, and  the www.europe.ibm.com and IBM Europe’s Education WWW enrollment system.

For a quarter-century, Curt Monash has been a leading analyst of and strategic advisor to the software industry. Praised by Lawrence J. Ellison for his “unmatched insight into technology and marketplace trends,” Curt was the software/services industry’s #1 ranked stock analyst while at PaineWebber, Inc., where he served as a First Vice President until 1987. He subsequently co-founded Evernet, Inc., a $40 million networking systems integrator. Since 1990 he has owned and operated Monash Research (formerly called Monash Information Services), an analysis and advisory firm covering software-intensive sectors of the technology industry. In that period he also has been co-founder, president, or chairman of several other technology startups. Curt writes and/or edits most Monash Research publications, including white papers, the Monash Letters (part of the Monash Advantage program) and the blogs DBMS2, Text Technologies, and Strategic Messaging. Curt has written for numerous publications and is currently writing for A World of Bytes for Network World. Curt also has appeared on NBC, CNBC, CNN, and National Public Radio.

Lynda Moulton is principal of LWM Technology Services, a knowledge management consulting practice. She advises enterprises on strategies to facilitate knowledge sharing, focusing on technology implementations for content resources. She is also Lead Analyst for Enterprise Search with the Gilbane Group where she blogs and reports on the search market and search systems. She has been active in the Boston KM Forum since 2003. Previously, she founded and owned Comstow Information Services, Inc. where she was the chief architect of the BiblioTech software application, a forerunner of current enterprise content management, search and taxonomy systems. In 1993 she authored the book Data Bases for Special Libraries: A Strategic Guide to Information Management on database application development for corporate records, information resource management, indexing and search using DBMS and 4GL technologies. Lynda has taught graduate courses and written numerous articles on professional competencies, content management, taxonomy development, database design and other KM topics. Her career began as a technical librarian and information specialist at Union Carbide, and Arthur D. Little before founding Comstow in 1980.

William Wechtenhiser is VP-Engineering at Zoom Information. Before joining the company earlier this year, he directed the Flex Enterprise team at Adobe and was director of product development for service applications at ATG. For the past ten years William has focused on cutting-edge software development targeting diverse areas including Knowledge Management, Computer Security, Financial Data Modeling, Service Applications and most recently Flex Data Services.

EXHIBITORS

Expert System

Jarg Corporation

<<<<<<<<<<>>>>>>>>>>>
Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

Boston KM Forum wishes to thank the
Bentley College, Elkin B. McCallum Graduate School of Business
for its continued support of the KM series.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
To receive notices of upcoming events send a message to info@kmforum.org.

Categorization and Tagging - Where’s the Beef?

Published by lynda on May 23, 2008 in Bentley University Programs. 3 Comments

Boston Knowledge Management Forum at Bentley College
A Symposium on Leveraging Knowledge

Wednesday, June 25, 2008, Bentley College, 8:15 AM - 4:00 PM, LaCava 325ABC located in the LaCava Campus Center, Waltham, MA (Bldg. B52/B53 on Map) Directions

Registration

Following on the heels of our six recent Symposia on Leveraging Knowledge, our June, 2006 Symposium is focused on “Tagging and Categorization – Thoughts from Thought Leaders.”

We’re all aware of the use of the multiple flavors of tagging and categorization – controlled vocabularies, taxonomies, social tagging, del.icio.us, Technorati, flickr – and you could Google for a gaggle of others. But how are they being used today to leverage knowledge, how are they and their uses changing, and who is using them for what?

In this symposium, we will explore these flavors of tagging and categorization and their value in leveraging knowledge. We will discuss tools and techniques, share learnings, and hear case examples. Among our speakers will be a vendor whose products incorporate tagging tools, a professional taxonomist, a Web 2.0 thought-leader, an industry analyst, and a knowledge manager from a law firm.

As one of our speakers has said about tagging – it can:

  • Help you logically group and find Web sites
  • Provide you with access to a very substantial collective intelligence
  • Point to people interested in and possibly working projects similar to yours

How does it do all that? Join us to be enlightened!

$50 Pre-Registration Deadline JUNE 20 [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Moderator: Larry Chait

Link to program readings

8:15- 8:40 Registration and Continental Breakfast
8:40 - Opening and Introductions, Lynda Moulton, Lead Analyst, Enterprise Search, The Gilbane Group and consultant, LWM Technology Services

Presentations with Speaker Introductions by Larry Chait

Social Bookmarking within Enterprise 2.0 - Bill Ives, Consultant, Writer and Speaker

Social Bookmarking began in the consumer web world with del.icio.us. It has now moved into the business world and behind the firewall. This session will discuss a number of the issues connected with this transition.

Taxonomy for Search & Discovery - Heather Hedden, Information Taxonomist, Viziant Corporation

Taxonomies not only aid search but also enable discovery, whereby the user finds information not known to exist. This presentation explains how controlled vocabularies and taxonomies are integrated into search and discovery systems for improved results and how auto-categorization works and serves discovery. The benefit of integrating taxonomies with search is too great to dismiss just because you lack a taxonomist on staff. Well-designed base taxonomies that serve as examples, an easy-to-use interface, auto-categorization based on algorithms can enable select non-taxonomists in your organization to maintain and grow your taxonomies.

Non-Subject Tagging in a Web 2.0 World - Jordan Frank, Vice President of Marketing and Business Development, Traction Software

As wikis and blogs find their way into the Enterprise, users and knowledge managers alike transition from taxonomy to folksonomy and from structured workflows or team rooms to more emergent hypertext workspaces. The implications for knowledge managers, corporate librarians and information scientists are as enormous as the freedoms that these tagging and page publishing tools bring to the business teams that use them. Even in emergent platforms, a tagging strategy is a vital path towards guiding 2.0 technology adoption and leveraging the value of time and money poured into these systems. In this session, Jordan Frank will outline 3 wiki use cases and tagging strategies which leverage 5 classes of tags to support a variety of enterprise wiki and blog use cases.

Analysts Ponder Tagging and Categorizing - Geoff Bock, Lead Analyst for Collaboration & Social Computing & Lynda Moulton, Lead Analyst for Enterprise Search, The Gilbane Group

Lynda Moulton will interview Geoff Bock on how he sees social and search technologies being leveraged for collaboration and sharing. Special focus will be on where categorization and tagging are being used, and when and how they bring value to sharing and finding. Notes from Interview.

Tagging and the Enterprise - David Hobbie, Litigation Knowledge Manager, Goodwin Procter LLC

Tagging the Web is very useful. But tagging inside the enterprise can extend to people, documents, and more. As the “T” in McAfee’s SLATES, tagging is an essential part of Enterprise 2.0. We’ll examine what tagging can do for the enterprise and features of inside-the-firewall tagging that make it so important.

Wrap-up: What have we Learned? Larry Chait, Chait & Associates

3:15 - 4:00 - Wrap Up

After meeting posts

[Room is available for audience to network until 4:30 pm]

Registration

Speaker Biographies

Geoffrey Bock is the Lead Analyst for the Gilbane Group’s Collaboration & Social Computing Consulting Practice. He focuses on a broad range of collaboration technologies, including enterprise applications of wikis, blogs and other social media. An analyst and author with over twenty- five years industry experience, he tracks how organizations create, organize, and manage business information to sustain profitable relationships. He advises software companies, end-user organizations, and government agencies in areas of business planning, technology innovation, and operational excellence. Geoff is co-author of the recently published Gilbane study, “Collaboration and Social Media - 2008“, with Steve Paxhia. Read his blog at Gilbane.

Prior to launching Chait & Associates, Larry Chait was a Corporate Vice President of Arthur D. Little, Inc. He built ADL’s internal, global Knowledge Management function and served as the firm’s first Chief Knowledge Officer. In that role, he oversaw the design, development, and implementation of the firm’s multi-million-dollar KM initiative. In his earlier consulting role at ADL, Larry led major engagements in change management, process improvement, and strategic IT planning for domestic and international clients ranging from start-ups to the Global 100. Larry has also authored 20 articles published in the US and abroad, lectured in MBA and post-graduate programs in five universities, and spoken at over 40 conferences on topics including knowledge management, process improvement, and the management of change. He is currently President of The Boston KM Forum, a community of practitioners that offers over 25 KM-knowledge-sharing events each year.

Jordan Frank most recently held program, product and operations management roles at Inktomi and Adero. He landed at Inktomi after the company purchased his product (Content Bridge) and team that built and operated it from Adero in December 2000. Jordan graduated from the MIT Sloan School of Management in 2000. Previous to Sloan, Jordan spent 4 years at a Cambridge Computer Services where he built and managed a region leading practice in the emerging automated forms processing market. Jordan received his BA from Dartmouth College. Check out his blog.

Heather Hedden, is an information taxonomist at Viziant Corporation where she creates taxonomies for enterprise and government search. Through her own business of Hedden Information Management she has worked on a variety of contract taxonomy projects in addition to freelance indexing. Previously she worked as a controlled vocabulary editor at the periodical and reference database publisher, Information Access Company/Thomson Gale/Cengage Learning. Heather teaches online courses in taxonomy creation and web site indexing through the Continuing Education Program of Simmons College Graduate School of Library and Information Science. In addition to numerous articles, she is the author of the book Indexing Specialties: Web Sites. Heather is the founder and manager of the Taxonomies & Controlled Vocabularies SIG of the American Society for Indexing, is the past manager of the Web Indexing Special Interest Group, and is past president of the New England Chapter of the American Society for Indexing.

David Hobbie is Goodwin Procter’s Litigation Knowledge Manager. In that role he ensures that Goodwin litigators can quickly find and leverage information about previous work, whether it be a research memo, experience before a particular judge, or another attorney’s experience with a particular type of matter. Before joining Goodwin Procter, David practiced commercial litigation in Boston for eight years, first at Bingham McCutchen, then at Eckert Seamans where he litigated and tried civil rights, construction, securities, trade secret, and business dispute cases. David earned his J.D. at University of Michigan Law School and attended Oberlin College, graduating with degrees in history and violin performance.

Bill Ives is an independent consultant, writer, and speaker. His principal consulting practice is now concerned with helping businesses with their blogs. He has been writing his blog, Portals and KM, for over four years and primarily focuses on web 2.0 and enterprise 2.0 topics. He also contributes to two Corante managed group blogs which cover entperise 2.0 topics: Fast Forward and The AppGap. Bill is also involved with several search-related start-ups including iQuest. Like many bloggers, his blog serves as a staging ground for writing in other channels. He has a Ph. D. in Educational Psychology from the University of Toronto and did post-doc research at Harvard on the effects of media on Cognition.

Currently Lead Analyst for Enterprise Search for The Gilbane Group, Lynda Moulton is also a consultant on information technologies and knowledge management. She has over 30 years of experience using and implementing search technologies, and developing technology-based solutions for managing enterprise content. Her blog is posted at Gilbane.

EXHIBITORS
HyLighter, Inc.

Traction Software

Viziant

<<<<<<<<<<>>>>>>>>>>>
Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

Boston KM Forum wishes to thank the
Bentley College, Elkin B. McCallum Graduate School of Business
for its continued support of the KM series.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
To receive notices of upcoming events send a message to info@kmforum.org.

KM 2.0 – Real or Hype?

Published by lynda on March 13, 2008 in Bentley University Programs. 9 Comments

Boston Knowledge Management Forum at Bentley College
A Symposium on Leveraging Knowledge

Wednesday, April 9, 2008, Bentley College, 8:15 AM - 4:00 PM,

Room 305 in LaCava Campus Center, Waltham, MA (Bldg. B52/B53 on Map) Directions

$50 Pre-Registration Deadline April 3 [click here to register and pay online OR bring cash/check; $60 for walk-ins with no pre-registration] The fee, includes a light breakfast and full lunch.

Moderator, Larry Chait, Managing Partner of Chait & Associates and former Chief Knowledge Officer of Arthur D. Little

What is KM 2.0? Is it real, or just vendor hype? How does it relate to Web 2.0 and Enterprise 2.0? And – the bottom line – how does KM 2.0 help us to leverage knowledge?

These are some of the questions that we’ll try to answer in the next Boston KM Forum all-day symposium on Leveraging Knowledge.

Our speakers, moderators, and panelists will each have very practical information and examples to share. Note that based on feedback from prior symposia, we are allowing plenty of time in our sessions for Q&A. Readings on KM 2.0 and Enterprise 2.0

8:15- 8:40 Registration and Continental Breakfast
8:40 - Opening and Introductions, Lynda Moulton, Lead Analyst, Enterprise Search, The Gilbane Group and consultant, LWM Technology Services

Presentations

Web 2.0 Tools for Knowledge Management - Mark Frydenberg, Senior Lecturer, Computer Information Systems Department, Bentley College

Recent years have seen a shift in how people have used the World Wide Web as it evolved from a tool for disseminating information and conducting business to a platform facilitating new ways of information sharing, collaboration, and communication in a digital age. A new vocabulary has emerged, as mashups, flickr, YouTube, del.icio.us, twitter, and WikiPedia have come to characterize the genre of interactive applications collectively known as Web 2.0. This session will provide an overview of Web 2.0 tools and concepts, and describe how they may be used to create, share, and manage knowledge. Presentation.

KM and Web 2.0 - A User’s Perspective - Ray Sims, formerly Director of Knowledge Management at Novell

This presentation begins by summarizing what Web 2.0 means from a behavioral (not tools) perspective and what that implies for the future of knowledge management. It then connects these ideas via an exploration of the business-driven use cases related to KM that most benefit from Web 2.0 behaviors and software application approaches. The presentation concludes with some general observations of where we are collectively in this journey and provides some prescriptive guidance for those on the path to knowledge management and Enterprise 2.0. Presentation.

Enterprise 2.0 = KM 2.0? - Dan Keldsen, Director, Market Intelligence, AIIM

AIIM’s first-quarter 2008 “Market IQ” on Enterprise 2.0 has just been completed, and a survey of 441 people revealed a subset who are having more success with Enterprise 2.0 than the general survey population. Does Enterprise 2.0 signify the birth of KM 2.0? We’ll examine some of the findings, and discuss the implications for new and old KM implementations. Presentation.

Case Study: The Siemens BeFirst Portal - Jeff Cram, Co-Founder and Managing Director, and David Aponovich, Content Management Strategist, ISITE Design

The Siemens BeFirst Portal provides solid lessons in Enterprise 2.0/KM 2.0. Recognized as one of the best examples of how a large enterprise uses Web 2.0 principles in a business context, the portal connects 2,000 sales and marketing staff to collaborate, create, search and find corporate “approved” information assets and previously untapped “tribal knowledge.” The project was recognized by AIIM for its 2008 Carl B. Nelson Best Practice Awards; it was one of only three large-company projects nominated for recognition.

Moving Beyond Web 2.0 Resistance - Jessica Lipnack, CEO and co-founder, NetAge Inc.

Twenty years ago, an aspiring social network analyst asked us for the names of everyone in our database. He had a program that could link them up, he said, help them find one another, spark new connections. How intrusive, I thought. Who’d want that? Years later, he would go on to design one of the major social networking sites. I resisted and resisted – and then something happened: someone I trusted explained blogging to me, someone else invited me onto Facebook…and the rest is what brings me to Boston KM Forum. This talk will be about resistance to Web 2.0, even among people like myself who’ve been online forever, and what happens when that resistance gives way to powerful experiences. Post meeting comments.

Wrap-up: KM 2.0 - Why We Should Care - Larry Chait, Chait & Associates
Meeting Introduction and Wrap-up on KM 2.0

3:15 - 4:00 - Wrap Up

[Room is available for audience to network until 4:30 pm]

Registration

Speaker Biographies

Mark Frydenberg is a Senior Lecturer in the Computer Information Systems Department at Bentley College. Mark currently teaches an innovative course that introduces Information Technology concepts through the lens of Web 2.0. Mark was a pioneer of student-created podcasts as a tool for learning. He has spoken at several academic and professional conferences in the United States and Europe on integrating emerging technologies in the information technology classroom. His professional interests include learning and teaching with new technologies. You can see his Web site at: http://cis.bentley.edu/mfrydenberg/web/

Ray Sims has dedicated the past decade of his career to knowledge management, learning and development, and the intersection of these two. While Director of Knowledge Management at Novell, he contributed to the early adoption of wikis and blogs in 2004-5. For the past 16 months, he has blogged as Sims Learning Connections, where he primarily writes about topics related to KM, L&D, Enterprise 2.0, and the practical personal adoption of new Web software applications as components of what he calls a “personal learning environment.” After leaving Novell last year, Ray has been working as an independent consultant in these areas. On 7, April he will return to corporate employment as an industry sector knowledge manager at a large professional services firm. Ray has a MBA from Cornell, where he was first introduced to the concept of knowledge management in 1995. Earlier, he earned his undergraduate and masters degree in mechanical engineering and worked for IBM’s development labs, before joining Cambridge Technology Partners as an IT Consultant upon graduation from business school.

Dan Keldsen experience is based broadly and deeply around innovation management and Enterprise 2.0/Web 2.0 topics – built on the unstructured and semi-structured content-based enterprise concepts such as information architecture, taxonomy, search, semantics, navigation, enterprise content management, Web content management, and portals. He has 13 years of experience as a senior analyst, consultant, and chief technology officer. Mr. Keldsen’s expertise lies in combining theoretical knowledge and the practical application of technology to solve business problems. He is also an adept educator and industry spokesperson, having delivered keynotes and seminars to audiences around the world. Mr. Keldsen graduated cum laude from Berklee College of Music (Boston) with a Dual BFA in Music Synthesis Production and Songwriting. He holds a SANS GSEC certification, and served on the advisory board for the SANS GSEC program for two years. He is also a member of the Usability Professionals’ Association (UPA) and The Information Architecture Institute. Dan blogs at www.BizTechTalk.com

Jeff Cram co-founded ISITE Design in 1997, and is its Managing Director. He has played an integral role in establishing the agency as a national leader in Web strategy, design, and technology services, and in growing ISITE Design’s CMS practice. He was a key strategist on the conception, creation, and ongoing refinement of the Siemens BeFirst Portal project, a major KM initiative that serves approximately 2,000 internal sales and marketing professionals in Siemens’ Enterprise Communications division. Jeff, who manages ISITE’s Boston office, has consulted for companies including Siemens, Xerox, Nike, Nintendo and WebTrends. He is a frequent speaker at national conferences on topics including Web analytics, search engine marketing and Web usability. Prior to ISITE Design, Jeff worked for Nike as a Web communications consultant and led Web initiatives for WebTrends, the market leader in Web analytics solutions.

David Aponovich is a content management strategist in the Boston office of ISITE Design, a national leader in Web strategy, design and technology services, and content management. He leads the CM practice group and helps clients develop strategies to plan, develop, and manage content management initiatives. David is a respected thought leader in the field who speaks at national events, such as the Gilbane Conference, CM Pros Summit, and the LISA Forum. In 2007, David helped to launch The CMS Myth, a site focused on educating organizations on best practices and what it really takes to succeed with CMS, www.cmsmyth.com. Prior to joining ISITE Design, David was marketing director for a web CMS vendor. He has extensive content and publishing background as a senior editor at Internet.com/JupiterMedia and as an IT consultancy Aberdeen Group. He also spent several years at a daily newspaper as business editor and writer.

Jessica Lipnack is CEO of NetAge <www.netage.com>, which she co-founded with Jeff Stamps. NetAge’s pioneering initiatives are in use in companies, public sector organizations, non-profits, and religious denominations around the world. Together, they are authors of Virtual Teams, along with five other books, including The Age of the Network and The TeamNet Factor, that have been translated into many languages. Frequently interviewed by the press, Jessica started her career as a reporter. She maintains the blog, Endless Knots <www.netage.com/endlessknots>, and, in 2008, began teaching blogging in an MFA program. She writes for The Industry Standard, as well as for literary journals and other print and online publications.

Prior to launching Chait & Associates, Larry Chait was a Corporate Vice President of Arthur D. Little, Inc. He built ADL’s internal, global Knowledge Management function and served as the firm’s first Chief Knowledge Officer. In that role, he oversaw the design, development, and implementation of the firm’s multi-million-dollar KM initiative. In his earlier consulting role at ADL, Larry led major engagements in change management, process improvement, and strategic IT planning for domestic and international clients ranging from start-ups to the Global 100. Larry has also authored 20 articles published in the US and abroad, lectured in MBA and post-graduate programs in five universities, and spoken at over 40 conferences on topics including knowledge management, process improvement, and the management of change. He is currently President of The Boston KM Forum, a community of practitioners that offers over 25 KM-knowledge-sharing events each year.

EXHIBITORS

Traction Software

adenin Technologies

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Advance registration is required to be eligible for the $50 for the full-day rate. Registration includes continental breakfast and lunch. After filling out the registration form, you may elect to pay using PayPal or you can mail your check to the address provided. Make the check payable to Boston KM Forum. We would appreciate prepayment to speed the on-site registration process. Note that this event is heavily subsidized by The Boston KM Forum to keep the cost within the reach of all KM practitioners. For walk-ins, $60 at the door, cash or check only. Click here to register.

Boston KM Forum wishes to thank the
Bentley College, Elkin B. McCallum Graduate School of Business
for its continued support of the KM series.

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