Archive for the 'KM Forum Events' Category

Electronic Medical Records Adoption

Published by lynda on August 24, 2010 in Friday Breakfast Meetings. 0 Comments

Friday, September 3, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.

TOPIC:  Companies with software, medical institutions, insurance and health care providers, and physicians all seem to be chiming in with calls for a universal standard for sharing electronic records. Add to this the frustration of patients who see evidence of their own personal health data scattered across more domains than they can keep track of.

We want our own caregivers to have every bit of knowledge about our personal medical history available on the spot when we are in a health crisis. We want safeguards to protect us from misuse, unauthorized use, malicious use or personally damaging use of our medical information. At the same time, we want to be certain that our history is accurate and complete.

Some recent articles from the local scene feed into this discussion where we will focus on our own roles as prototypes for a universal electronic medical records (EMR) system become more widespread.

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Readings:

Connolly, James M. Beth Israel CIO Halamka: Electronic medical records are about policies, not just tech

Dana-Farber selects new data integration platform, Posted Aug 23, 2010 at KMWorld

Donnelly, Julie M. Wavemark RFID tags help hospitals manage medical device inventory

Gambon, Jill. 5 key barriers to adopting electronic medical records today

Brown, Rodney H. Health-care providers rely on mobile computing

Connolly, James M. Health IT in the cloud: A long road

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Knowledge Management as a Lever of Cultural Change: a Case Study of a Global NGO

Published by lynda on July 27, 2010 in Thursday Afternoon Meetings. 0 Comments

Thursday, August 19, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Margi Olson, Principal Consultant, Mansys Consulting

TOPIC: World Vision is a global Non-Governmental Organization (NGO) with 40,000 employees operating in 90 countries worldwide.  Their superordinate goal is “building a better world for our children”.  They are best known in the US for their child sponsorship programs.  They have extensive programs throughout the world in areas of expertise such as health and nutrition, poverty and justice for children, anti-trafficking, conflict sensitivity, and many others.  A key determinant of their success is getting the right experts to the right place in a timely manner, while utilizing donated revenue as efficiently and effectively as possible.

Margi will discuss a major organizational intervention to implement a global network of experts for effective  deployment in developing countries.  Although she will discuss the processes and systems to support this network, the major focus of the talk will be on utilizing knowledge management as a lever for cultural change.  She will describe the vision of the organization to operate as a non-hierarchical partnership, and the role of knowledge management to support that vision.

BIOGRAPHY: Margi Olson’s passion is understanding what makes enterprises prosper with that illusive combination of leadership, business process, skills and technology. From 2002 until 2007, Margi was Dean of Business, Bentley University, in Waltham.  She came to Bentley after 12 years of strategic change roles both as an executive (Lend Lease) and a consultant (Lotus / IBM and DMR).  Previously, she was a professor at the Stern School of Business at New York University.  Margi currently works as a  knowledge management consultant for World Vision, a global NGO operating in 90 countries.

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

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Leveraging Knowledge by Leading the Leaders

Published by lynda on July 20, 2010 in Friday Breakfast Meetings. 1 Comment

Friday, August 6, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.

TOPIC: In July the group exchanged stories of our own knowledge sharing (or not) in business situations. It was a terrific session and very interesting. The topic for August will build on the possibilities for influencing outcomes, even when the odds for success look poor. [You might want to check out the comments and follow the links for more context on that meeting.]

Larry Chait observed that a recurring theme in some of the stories was managers (or people in power) not hearing problems, failure to tolerate naysayers, or having closed minds.

We’ll share examples or insights on how we can open closed minds to receive inconvenient truths for the purpose of moving organizations towards better outcomes.

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Knowledge Management in China: A Tale of Two Companies

Published by lynda on July 1, 2010 in Thursday Afternoon Meetings. 1 Comment

Thursday, July 15, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Wei Zhang, Associate Professor, College of Management, Univ. of Mass, Boston

TOPIC: While knowledge management has been popular among US companies, Chinese companies have not practiced it until recently. In this presentation, Dr. Zhang will discuss knowledge management practices in two Chinese companies that he has recently visited. Both companies are quite successful, but they differ from each other greatly in almost every aspect of their knowledge management practices. He will compare-and-contrast their practices and also explore the role culture plays in their knowledge management practices. [Partial Slide Deck]

BIOGRAPHY: Wei Zhang earned his doctorate in management information systems from Boston University. His research interests include knowledge management, cultural issues in Information Systems, and Information Systems Education. Dr. Zhang has published in journals such as Journal of Association for Information Systems, Social Work, Communications of the Association for Information Systems, and Journal of Information Systems Education.

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

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Mis-spent Knowledge: Lessons Learned from Disasters

Published by lynda on June 22, 2010 in Friday Breakfast Meetings. 4 Comments

Friday, July 2, at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.

TOPIC: “Bad Stuff” keeps happening. Previous BP CEO, John Browne, was a knowledge sharing champion. Any number of large and prestigious multinational corporations and major institutions have experienced one or more catastrophic events in the past 40 years. Think Union Carbide (Bhopal), J&J (Tylenol), NASA (Challenger and others), AIG (financial meltdown). Many of our community have had direct or indirect work experiences inside or as suppliers to these enterprises and we know how they work. Safety memoranda, bulletins, policies and lectures are prominent and ubiquitous.

  • Where does communication fail?
  • Does information imparted ever get internalized as personal knowledge that influences work behaviors?
  • What aspect of “knowing” the right practices and choices is broken?
  • Is the weakest link the lowest worker on the ladder or the top leader, or somewhere else?
  • What does the BP event teach us about Knowledge in the Enterprise?

Our discussion on July 2 will not find definitive answers to these questions. It should at least cause each to reflect on how we would modify our own professional and work behaviors to avoid being the weak link or enabler for minor or major catastrophes in any community where we have a presence. Perhaps this is a call to become the responsible actor on the scene of any accident waiting to happen.

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Performance Enhancing: Learning + Knowledge = ?

Published by lynda on May 30, 2010 in Thursday Afternoon Meetings. 1 Comment

Thursday, June 17, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Matt Moore, Innotecture, Director

TOPIC: Senior managers in organizations say they want to do things better – whether they call it learning or innovation or continuous improvement. Movements such as Performance Improvement, Training & Development, Organizational Learning & Knowledge Management have all emerged over the last few decades to meet this professed need.

  • What can these movements learn from each other?
  • What factors enable this cooperation or impede it?
  • And why do organizations find it so hard to do things better consistently?

Participating in this event will enable you to…

  • use some institutional, practical & theoretical resources from disciplines outside KM;
  • identify the learning & knowledge maturity level of your organization;
  • identify opportunities to improve your KM operation.

BIOGRAPHY: Matt is Chair of the New South Wales KM Forum in Australia, lectures in eLearning Design at University of Technology Sydney and is a director of Innotecture. Matt’s previous roles have covered knowledge management, training & development and corporate communications at organizations such as PwC, IBM, Oracle and the Australian Securities and Investments Commission.

Matt has just published Performance Enhancing, his first book. It is an e-book that examines the links between training & development, knowledge management, organizational learning and performance improvement from a practical perspective. To get a feel for the contents of the book, please read the original article.

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

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What can the Facebook Model do for Your Enterprise?

Published by lynda on May 25, 2010 in Friday Breakfast Meetings. 0 Comments

Friday, June 4, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.

TOPIC:   Business Users Want an Enterprise Equivalent to Facebook. What are the knowledge sharing attributes and features that make it so appealing in a work domain?

We hear from IT departments, consultants and analysts that workgroups and functional teams want “something like” Facebook to aid with collaboration to facilitate their work. For those who have a good grasp of all of the Facebook operational features and mechanics, we hope you will come to enlighten the group about why and when it works so well to keep people in the loop. For those who are Facebook agnostics or novices, what do you want to know?

Ideally, we will come up with a hit list of “best attributes” for consideration when building out similar platforms within the enterprise and identify other tools that might have similar strengths packaged for the workplace.

Pick up your refreshments in the cafe and chat with others. Discussion begins at 8 AM.

Check out the notes from a very productive meeting.

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Taking Twitter to the Next Level

Published by lynda on April 20, 2010 in Thursday Afternoon Meetings. 0 Comments

Thursday, May 20, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.

SPEAKER: Rachel Levy,  Marketing and Social Media Consultant, Rachel Levy Consulting

TOPIC: If you’ve been using Twitter for a little while, but want to take it to the next level, this presentation is for you!  Rachel will cover these topics, with plenty of time for questions throughout the presentation:
•    Twitter’s external applications
•    Growing your following
•    Syndicating you tweets outside of Twitter
•    Managing your time on Twitter
•    Twitter success stories
•    Twitter lists

PRESENTATION

READINGS and Other Links:

Catone, Josh. Twitter for Beginners: 5 Steps for Better Tweeting. Mashable; the social media guide, 07/20/2009, 2p.
Ferraro, Nicole. Twitter Tests Business Toolkit by Nicole Ferraro on Internet Evolution, 5/11/2010
Lynch, C.G. How and Why to Launch a Business Presence on Twitter. CIO, 03/12/2009, 1p.
Miller, Claire Cain. Twitter Serves Up Ideas From Its Followers. NY Times, 10/26/2009, 2p.

To Cross-post or not to cross-post
How to Cross-post your social media updates
Why you shouldn’t use Twitter

BIOGRAPHY: Rachel Levy has worked in marketing for the past 10 years at companies such as Abbott Laboratories, Kraft Foods and Jim Beam Brands. Most recently, she was Director of Marketing at the Jewish Community Centers of Greater Boston, where she launched three websites. Since leaving the JCC, she has immersed herself in the social media/networking world and consults full time in marketing and social media at her company Rachel Levy Consulting. Her clients include consumer products, consumer services, B2B and pharmaceuticals.  She also runs a website called WebinarListings, a site that is a directory of current online seminars in many areas of interest.  Rachel lives in Brookline with her yellow lab Stella.

PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.

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Best of the KM Cafe - A Recap of the April 29th Symposium at Bentley U.

Published by lynda on April 20, 2010 in Friday Breakfast Meetings and Uncategorized. 0 Comments

Friday, May 7, 2010 at 7:30 - 9:30 a.m.  Rebecca’s at Reservoir Place, Trapelo Road, Waltham.

TOPIC:  We don’t know what we will know after the series of roundtable discussions on April 29th but from the following six topics, each being debated and discussed three times, we expected some novel or new ideas:

•    Avoid future crisis – How can business and application process documentation be kept up-to-date and in sync?
•    Social networking redo – How can a failed collaboration implementation be successfully re-launched?
•    Clinical practice experts online – What’s the next step in a collaboration infrastructure?
•    Taxonomies – How can they improve enterprise search?
•    “Library/information management” and “knowledge management” – Are these professionals’ competencies alike? and Do titles matter?
•    Records management, knowledge management, and information management – Are they converging or diverging?

Come to share what you learned at the meeting OR learn what you missed.

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How Social Networks Can Improve Enterprise Public Faces

Published by lynda on March 23, 2010 in Friday Breakfast Meetings. 0 Comments

Friday, April 2, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.

TOPIC:  We have explored numerous social networking tools and the topic of social networking in a business context. The adoption or or blocking of social tools in enterprises continues to spark discussion, champions and detractors. Bring your examples of what you see out there that benefits your organization or those you come across on the Web. Anecdotes of successes or even war stories of tried and failed attempts will engage the breakfast group. Where do you fall on the spectrum of adopters for getting out the corporate message(s)? READINGS

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