Check out the announcement for the annual FALL MEETING of the New England Chapter of the American Society for Indexing (NEASI), Oct. 16, Cary Memorial Library in Lexington, Massachusetts. Speakers: Enid Zafran, “Polishing the Index” and Heather Hedden: “From Indexer to Accidental Taxonomist.”
Friday, September 3, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.
TOPIC: Companies with software, medical institutions, insurance and health care providers, and physicians all seem to be chiming in with calls for a universal standard for sharing electronic records. Add to this the frustration of patients who see evidence of their own personal health data scattered across more domains than they can keep track of.
We want our own caregivers to have every bit of knowledge about our personal medical history available on the spot when we are in a health crisis. We want safeguards to protect us from misuse, unauthorized use, malicious use or personally damaging use of our medical information. At the same time, we want to be certain that our history is accurate and complete.
Some recent articles from the local scene feed into this discussion where we will focus on our own roles as prototypes for a universal electronic medical records (EMR) system become more widespread.
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Readings:
Connolly, James M. Beth Israel CIO Halamka: Electronic medical records are about policies, not just tech
Dana-Farber selects new data integration platform, Posted Aug 23, 2010 at KMWorld
Donnelly, Julie M. Wavemark RFID tags help hospitals manage medical device inventory
Gambon, Jill. 5 key barriers to adopting electronic medical records today
Brown, Rodney H. Health-care providers rely on mobile computing
Connolly, James M. Health IT in the cloud: A long road
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Thursday, August 19, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.
SPEAKER: Margi Olson, Principal Consultant, Mansys Consulting
TOPIC: World Vision is a global Non-Governmental Organization (NGO) with 40,000 employees operating in 90 countries worldwide. Their superordinate goal is “building a better world for our children”. They are best known in the US for their child sponsorship programs. They have extensive programs throughout the world in areas of expertise such as health and nutrition, poverty and justice for children, anti-trafficking, conflict sensitivity, and many others. A key determinant of their success is getting the right experts to the right place in a timely manner, while utilizing donated revenue as efficiently and effectively as possible.
Margi will discuss a major organizational intervention to implement a global network of experts for effective deployment in developing countries. Although she will discuss the processes and systems to support this network, the major focus of the talk will be on utilizing knowledge management as a lever for cultural change. She will describe the vision of the organization to operate as a non-hierarchical partnership, and the role of knowledge management to support that vision.
BIOGRAPHY: Margi Olson’s passion is understanding what makes enterprises prosper with that illusive combination of leadership, business process, skills and technology. From 2002 until 2007, Margi was Dean of Business, Bentley University, in Waltham. She came to Bentley after 12 years of strategic change roles both as an executive (Lend Lease) and a consultant (Lotus / IBM and DMR). Previously, she was a professor at the Stern School of Business at New York University. Margi currently works as a knowledge management consultant for World Vision, a global NGO operating in 90 countries.
PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.
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Friday, August 6, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.
TOPIC: In July the group exchanged stories of our own knowledge sharing (or not) in business situations. It was a terrific session and very interesting. The topic for August will build on the possibilities for influencing outcomes, even when the odds for success look poor. [You might want to check out the comments and follow the links for more context on that meeting.]
Larry Chait observed that a recurring theme in some of the stories was managers (or people in power) not hearing problems, failure to tolerate naysayers, or having closed minds.
We’ll share examples or insights on how we can open closed minds to receive inconvenient truths for the purpose of moving organizations towards better outcomes.
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Thursday, July 15, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.
SPEAKER: Wei Zhang, Associate Professor, College of Management, Univ. of Mass, Boston
TOPIC: While knowledge management has been popular among US companies, Chinese companies have not practiced it until recently. In this presentation, Dr. Zhang will discuss knowledge management practices in two Chinese companies that he has recently visited. Both companies are quite successful, but they differ from each other greatly in almost every aspect of their knowledge management practices. He will compare-and-contrast their practices and also explore the role culture plays in their knowledge management practices. [Partial Slide Deck]
BIOGRAPHY: Wei Zhang earned his doctorate in management information systems from Boston University. His research interests include knowledge management, cultural issues in Information Systems, and Information Systems Education. Dr. Zhang has published in journals such as Journal of Association for Information Systems, Social Work, Communications of the Association for Information Systems, and Journal of Information Systems Education.
PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.
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Friday, July 2, at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.
TOPIC: “Bad Stuff” keeps happening. Previous BP CEO, John Browne, was a knowledge sharing champion. Any number of large and prestigious multinational corporations and major institutions have experienced one or more catastrophic events in the past 40 years. Think Union Carbide (Bhopal), J&J (Tylenol), NASA (Challenger and others), AIG (financial meltdown). Many of our community have had direct or indirect work experiences inside or as suppliers to these enterprises and we know how they work. Safety memoranda, bulletins, policies and lectures are prominent and ubiquitous.
- Where does communication fail?
- Does information imparted ever get internalized as personal knowledge that influences work behaviors?
- What aspect of “knowing” the right practices and choices is broken?
- Is the weakest link the lowest worker on the ladder or the top leader, or somewhere else?
- What does the BP event teach us about Knowledge in the Enterprise?
Our discussion on July 2 will not find definitive answers to these questions. It should at least cause each to reflect on how we would modify our own professional and work behaviors to avoid being the weak link or enabler for minor or major catastrophes in any community where we have a presence. Perhaps this is a call to become the responsible actor on the scene of any accident waiting to happen.
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June 30, 2010 6:30 - 9:00 PM Waltham, MA (free but registration is required)
- Celebrate the kick-off of a new healthcare technology group
- Find out how this new workgroup can support your role in healthcare innovation
- And a special update on leveraging two key aspects of healthcare reform and funding
Boston KM Forum is invited to attend the kick-off
Special discussion led by: Dr. Allan Goroll
- professor of medicine at Harvard Medical School and practicing primary care physician at Massachusetts General Hospital
- nationally respected leader in primary care, medical innovation, and healthcare reform
- a passionate and dedicated force in healthcare advancements
- a founder of forward-thinking initiatives such as the Massachusetts eHealth Collaborative
- recipient of numerous awards for his pioneering work
At this unique evening event, Dr. Goroll will provide a briefing on key trends and resources related to healthcare reform and stimulus legislation, and the organizing team will introduce a new initiative: the Collaborative Care Technology Working Group, scheduled to commence activities in September 2010.
AGENDA, Wednesday, June 30, 2010 6:30 - 8:30 PM
Dr. Allan Goroll, Massachusetts General Hospital, Harvard Medical School
* Health System Reform: the Big Picture
o Strengthening the Primary Care Base, Collaboration and Coordination
* Updates on Implementation of New Healthcare Legislation, including:
o the Medicare Innovation Center component of new healthcare reform and stimulus legislation
o current and upcoming activities of the Office of the National Coordinator for Health Information Technology (ONC)
Intangible Capital: Putting Knowledge to Work in the 21st-Century Organization by Mary Adams and Mike Oleksak, two members of the Boston KM Forum. Mary and Mike gave use a terrific presentation a couple of years ago and we highly recommend that you check this new publication out.
Their thought leadership on the topic is well known and we want to congratulate them on the release.
From their recent newsletter, Trek Consulting you get a taste of the theme:
The inability of current accounting standards to keep up with this shift means that a recent look at the S&P 500 market value revealed that market value exceeded the book value of its component companies by 70%. Additionally, Ernst & Young data from 2007 showed 50% of the value of all mergers was assigned to goodwill and another 20% to other intangible assets. Intangibles are clearly an important factor in how businesses grow today.
Thursday, June 17, 2010, 4:00 - 6:00 p.m., Microsoft, 201 Jones Rd., Sixth Floor, Waltham, MA 02451. Directions.
SPEAKER: Matt Moore, Innotecture, Director
TOPIC: Senior managers in organizations say they want to do things better – whether they call it learning or innovation or continuous improvement. Movements such as Performance Improvement, Training & Development, Organizational Learning & Knowledge Management have all emerged over the last few decades to meet this professed need.
- What can these movements learn from each other?
- What factors enable this cooperation or impede it?
- And why do organizations find it so hard to do things better consistently?
Participating in this event will enable you to…
- use some institutional, practical & theoretical resources from disciplines outside KM;
- identify the learning & knowledge maturity level of your organization;
- identify opportunities to improve your KM operation.
BIOGRAPHY: Matt is Chair of the New South Wales KM Forum in Australia, lectures in eLearning Design at University of Technology Sydney and is a director of Innotecture. Matt’s previous roles have covered knowledge management, training & development and corporate communications at organizations such as PwC, IBM, Oracle and the Australian Securities and Investments Commission.
Matt has just published Performance Enhancing, his first book. It is an e-book that examines the links between training & development, knowledge management, organizational learning and performance improvement from a practical perspective. To get a feel for the contents of the book, please read the original article.
PLEASE Register even if you are not certain you can attend so we have an accurate estimate of attendees for handouts.
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Friday, June 4, 2010 at 7:30 - 9:30 a.m. Rebecca’s at Reservoir Place, Trapelo Road, Waltham.
TOPIC: Business Users Want an Enterprise Equivalent to Facebook. What are the knowledge sharing attributes and features that make it so appealing in a work domain?
We hear from IT departments, consultants and analysts that workgroups and functional teams want “something like” Facebook to aid with collaboration to facilitate their work. For those who have a good grasp of all of the Facebook operational features and mechanics, we hope you will come to enlighten the group about why and when it works so well to keep people in the loop. For those who are Facebook agnostics or novices, what do you want to know?
Ideally, we will come up with a hit list of “best attributes” for consideration when building out similar platforms within the enterprise and identify other tools that might have similar strengths packaged for the workplace.
Pick up your refreshments in the cafe and chat with others. Discussion begins at 8 AM.
Check out the notes from a very productive meeting.
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